Returns or Exchanges

We at www.safegripovenmitts.com are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you are welcome to apply for a refund in accordance with the following refund terms:

1. Refund Terms
   You can apply for a refund within 30 days of receiving the product, applicable to the following situations:

The product was damaged during transportation.

The product does not match the description you saw on the website.

The product has a manufacturing defect.

2. Refund Ineligible Situations
   The following situations will not be eligible for a refund:

The product has exceeded the 30-day refund request period.

The product has not been used, but is damaged or contaminated.

Certain promotional or discounted products, if stated on the product page, are non-refundable.

3. Refund Procedure
   If you wish to request a refund, please follow the steps below:

Contact Customer Service: Please contact our Customer Service team via email at careers@safegripovenmitts.com with your order number and the details of your refund request.

Product Returns: After receiving the return confirmation, please return the product together with the original packaging and all included accessories. You are responsible for the return shipping costs. We recommend using a trackable mailing service to ensure safe delivery of the package.

Refund Processing: After receiving the returned product, we will review and process your refund within 3-5 business days. Once the refund is approved, the refund amount will be refunded to your original payment method.

4. Refund Time
   It may take 7 business days for your refund to appear in your account, depending on your payment method and bank processing time.

Thank you for your support and trust in Safe Grip Oven Mitts, we look forward to providing you with a better shopping experience!