Have questions?

Welcome to www.safegripovenmitts.com. Our goal is to provide you with the best product and service experience. If you encounter any problems while using our website or products, please follow the following terms:

1. Problem Reporting
   If you encounter any problems while using this website or our products, including but not limited to technical failures, order problems or product quality issues, please contact us in a timely manner. You can submit your questions in the following ways:

Email: Please send your questions to careers@safegripovenmitts.com and include your name, contact information and a detailed description of the problem you encountered.

2. Feedback Handling
   We will investigate and respond to you as soon as we receive your question. The processing time may vary depending on the complexity of the issue, but we will try to provide feedback within 3 business days.
3. Refund and Return Policy
   If the product is defective or does not meet your expectations, you are entitled to request a refund or replacement in accordance with our Refund and Return Policy. Please contact us within 30 days of receiving the product and provide relevant order information and problem description.
4. Limitation of Liability
   We assume no liability for any indirect, incidental or consequential damages arising from the use of this website or products. Please read the relevant instructions and terms of use carefully before purchasing and using the products.
5. Updated Terms
   We may modify the terms of this issue from time to time. All changes will be posted on this page and will take effect immediately. It is recommended that you check regularly for updates, and your continued use will be deemed as your acceptance of these changes.

Thank you for your support and trust in Safe Grip Oven Mitts!